Shipping and Returns

Shipping in Australia

Delivery to any destination within Australia will be by standard Australia Post parcel delivery or by courier.  Please allow 3 – 7 business days for delivery of your goods from the date of dispatch.  You will receive an email on the date that the goods are dispatched.

Flat rate shipping of $8.00 and free shipping for order of over $50 only applies to online order made by retail customer within Australia. This does not apply to order made by wholesale customers and order made outside of Australia.

For wholesale customer, please contact us on 1800 PURE4U or email us at ContactUs@PureNaturally.com.au.

We reserve the right to change this rate at any time.  We also reserve the right to change the delivery fee for large orders.

Shipping International

Currently, we only have the shipping rate for New Zealand integrated to our shopping cart.

For other overseas destinations, please email your order to ContactUs@Purenaturally.com.au. We will get back to you within 24 hours with the shipping costs and how to complete the transaction.

Please note that the buyer is responsible for all duties, taxes or customs costs that could be incurred. Please check this information with your countries’ authorities.

Returns

Our warehouse team inspects each delivery for quality and make sure that there are no damage.  However, we do know that accident can happen and if you do receive damaged or faulty goods, please contact us within 7 days and we will arrange a free return delivery and replacement or refund (less original shipping fee).

Note:  Please do not return any goods prior to contacting Pure Naturally.

To arrange a return please email us your proof of purchase along with a short sentence of what went wrong at: Returns@PureNaturally.com.au